Project Guide
Please review each step below, and don’t hesitate to reach out if you still have questions.
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Re-roofs:
All re-roof customers must submit a deposit for materials, except for those with escrow or pre-arranged terms. You can pay via ACH from your Invoice or arrange a check pickup.
To change your shingle color, check the ‘Roof Scope’ section of your Invoice for your shingle brand and type, then use the corresponding link below. Enter your zip code and select the correct product type to view available colors. If you need samples, let us know.
Enter your color choice on the Contract attached to your Invoice. Once we receive your deposit (if applicable) and color choice, we’ll take it from there!
Repairs:
No action is required at this stage. We will notify you when we schedule your project.
Thank you for choosing Apex, and please don’t hesitate to reach out with any questions—we are here to help. 🙂
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Re-roofs:
These instructions do not apply to projects with a ‘Hand-load’ charge on their Invoice. If you did not receive a material delivery notification, you can disregard these instructions.
Before work begins, an independent supplier will deliver materials, placing them on the roof, ground, or both based on access. Please move vehicles from the driveway and garage the night before, as the supplier will need about an hour for roof-loads.
While we can’t provide exact ETAs, no one needs to be present for delivery.
Repairs:
No action is required at this stage. We will notify you when we schedule your project.
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Re-roofs:
If possible, plan to be away during the project, as the tear-off phase is loud and messy. If staying on-site, watch for falling debris and be extremely cautious.
Before work begins, clear items within 15 feet of the roof edge and move vehicles from the driveway and garage the night before.
Our crew arrives at sunrise to maximize productivity, usually finishing by midday but sometimes working until sunset.
Re-roofs & repairs:
Roofing is very messy, demolition job. We will clean thoroughly, but please inspect driveways and walkways before entering the property and hold any cleanliness concerns until the final sweep. Despite our best efforts, occasional nails and debris can be missed.
Children and pets must be kept indoors. Please check gates before letting pets back outside.
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Re-roofs:
We may leave a ladder for the city/county inspector, which we will collect afterwards. We will notify you once it passes, and a copy of the report will be available upon request.
If insurance DOES NOT owe you:
Final payment is now due. Please kindly pay your remaining balance.
If insurance DOES owe you:
Please begin the process of releasing your depreciation now. To do this, download and send your Invoice to your insurer, letting them know the work is complete, and kindly confirm with us once you’ve done so.
It make take days/weeks to receive funds, so please keep us updated and settle out as soon as you receive your funds.
Repairs:
No action is required at this stage. We will notify you when we finish your project.
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Re-roofs:
You’ll receive confirmation of your manufacturer warranty registration soon. Our separate workmanship warranty requires no action on your part. You can view the warranty details below.
Re-roofs & repairs:
If insurance DOES owe you:
Final payment is now due. Please kindly pay your remaining balance.
If insurance DOES owe you:
Please download and send your Invoice to your insurer, letting them know the work is complete, and kindly confirm with us once you’ve done so.
It may take days/weeks to receive funds, so please keep us updated and settle out as soon as you receive your funds.
Thank you for choosing Apex, and please don’t hesitate to reach out with any questions—we are here to help. 🙂